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eInvoice Connect – Paying Your Bill Online

HMSA’s premium billing vendor is updating to a new system called eInvoice Connect. This system will provide a more robust experience with enhanced security, improved functionality, and a user-friendly interface to make managing and paying your bill easier than ever. Please refer to this page for more information in the coming weeks.

Important – What you need to know:

  • Automatic payments scheduled for Oct. 1, 2025, or Oct. 5 (for Medicare members) will be processed on Sept. 30. If you’d like your payments processed in October, please disable your automatic payments on or before Sept. 24 and schedule a one-time payment in our new system on Sept. 25 at 8 a.m. Hawaii time.
  • If you have a one-time payment scheduled for your October bill, please ensure the payment date is set to a date on or before Sept. 30, 2025.
  • Payment by phone through our IVR payment system will no longer be available after Sept. 24.
  • If you pay your bill by check, this change will not affect you.

Starting Sept. 25, 2025, at 8 a.m. Hawaii time:

Members: If you’ve previously paid your bill online through My Account, you’ll need to update your payment information. If autopayments were enabled, you’ll need to reenable your pay preferences to ensure future payments are processed successfully.

From now through Sept. 24 continue to pay your bill online with your through My Account on hmsa.com. For more information and easy instructions, check out our online payment guide [PDF].

Employers: If you’ve previously paid your bill online through VueBill, you’ll need to create a new account through the HMSA Employer Billing Portal on hmsa.com/employers. Register for a new account using the same email address you used for VueBill. Payment information in the account will need to be reentered. If autopayments were enabled, you’ll need to reenable your pay preferences to ensure future payments are processed successfully.

Please note that automatic payments will be processed in eInvoice Connect for November bills and onward.

From now through Sept. 24 continue to pay your bill online with your existing credentials through VueBill.com/hmsa. For more information, check out our employer documents for administors.

You can pay your bill in-person at our HMSA Centers or by mail.

Questions? We’re here to help. Contact us:

CURRENT AS OF 08/29/2025