Contact Us

We’re here for you. Whether you have questions about your plan or want to discuss a bill in person, we’re here to help.

Customer representatives are available Monday through Friday from 8 a.m. to 5 p.m. unless otherwise stated. Phone numbers with area codes 800, 855, 866, 877, and 888 are toll-free. View Holiday schedule

HMSA members

Member inquires
808-948-6079
1-800-776-4672 toll-free
TTY 711

Plan billing
808-948-6140
1-800-782-4672 toll-free

Bluecard/national accounts/out-of-state
claims

808-948-6280
1-800-648-3190 toll-free

Care access and travel assistance
808-948-5440
1-844-357-0726 toll-free

More numbers for members

HMSA’s Health and Well-being Support
1-855-329-5461 toll-free

HMSA’s Online Care support
808-948-6013
1-866-939-6013 toll-free
Monday - Sunday: 24 hours a day


Plans

PPO - individual and employer-sponsored
808-948-6111
1-800-776-4672 toll-free

HMO - Health Plan Hawaii
808-948-6372
1-800-776-4672 toll-free

HMSA Medicare Advantage plans
808-948-6000
1-800-660-4672 toll-free
TTY 711
Monday - Sunday: 8 a.m. - 8 p.m.

HMSA QUEST Integration
808-948-6486
1-800-440-0640 toll-free
Monday - Sunday: 24 hours a day including holidays

Dental
808-948-6440
1-800-792-4672 toll-free


Employer-sponsored plans

State, city, and county employees (EUTF)
808-948-6499
1-800-776-4672 toll-free
Monday - Friday: 7 a.m. to 7 p.m.

Federal employees
808-948-6499
1-800-776-4672 toll-free

Blue Cross and Blue Shield Federal Employee Program
808-948-6281
1-800-966-6198 toll-free

Queen’s Health Care Plan employees
808-948-6161
Monday - Friday: 8 a.m. to 5 p.m.

Looking for insurance?

Let our sales team help you choose the health plan that’s right for you and your family.


Individual and employer-sponsored plans
808-948-5555
1-800-620-4672 toll-free
TTY 711


Medicare Advantage plans
808-948-6235
1-800-693-4672 toll-free
TTY 711

Monday - Sunday: 8 a.m. - 8 p.m.


HMSA QUEST Integration
808-948-6486
1-800-440-0640 toll-free
TTY 1-877-447-5990

Monday - Sunday: 24 hours a day including holidays

HMSA membership card

Have an HMSA membership card?

Call the number on your card for support.

Don’t have an HMSA membership card?

Log in to My Account

Compliance & Ethics, Privacy and Security Incident hotline (confidential)
1-800-749-4672 toll-free

Fraud hotline (confidential)
808-948-5166
1-888-398-6445 toll-free

Website support
808-948-6565
1-800-720-1344 toll-free

Employment office
808-948-5588

Looking for insurance?

Let our sales team help you choose the health plan that’s right for you and your family.


Individual and employer-sponsored plans
808-948-5555
1-800-620-4672 toll-free
TTY 711


Medicare Advantage plans
808-948-6235
1-800-693-4672 toll-free
TTY 711

Monday - Sunday: 8 a.m. - 8 p.m.


HMSA QUEST Integration
808-948-6486
1-800-440-0640 toll-free
TTY 1-877-447-5990

Monday - Sunday: 24 hours a day including holidays

HMSA Center @ Honolulu

818 Keeaumoku St.
Honolulu, HI 96814

Hours
Monday - Friday: 8 a.m. - 6 p.m.
Saturday: 9 a.m. - 2 p.m.

Cash, credit cards, and checks accepted Monday through Friday, 8 a.m. – 5 p.m.
Leave checks in the dropbox before 8 a.m. or after 5 p.m.

Holiday schedule

New Year’s Day
January 1
Closed

Martin Luther King Jr. Day
Third Monday in January
Open 9 a.m. - 2 p.m.

Presidents’ Day
Third Monday in February
Open 9 a.m. - 2 p.m.

Memorial Day
Last Monday in May
Closed

Independence Day
July 4
Closed

Labor Day
First Monday in September
Closed

Veterans’ Day
Observed on November 12
Open 9 a.m. - 2 p.m.

Thanksgiving Day
Fourth Thursday in November
Closed

Christmas Day
December 25
Closed

HMSA Center @ Pearl City

1132 Kuala St., Suite 400
Pearl City, HI 96782

Hours
Monday - Friday: 9 a.m. - 7 p.m.
Saturday: 9 a.m. - 2 p.m.

Cash, credit cards, and checks accepted Monday through Friday, 9 a.m. – 5 p.m.
Leave checks in the dropbox before 9 a.m. or after 5 p.m.

Holiday schedule

New Year’s Day
January 1
Closed

Martin Luther King Jr. Day
Third Monday in January
Open 9 a.m. - 2 p.m.

Presidents’ Day
Third Monday in February
Open 9 a.m. - 2 p.m.

Memorial Day
Last Monday in May
Closed

Independence Day
July 4
Closed

Labor Day
First Monday in September
Closed

Veterans’ Day
Observed on November 12
Open 9 a.m. - 2 p.m.

Thanksgiving Day
Fourth Thursday in November
Closed

Christmas Day
December 25
Closed

Kauai Office

4366 Kukui Grove St., Suite 103
Lihue, HI 96766

Hours
Monday - Friday: 8 a.m. - 4 p.m.

Cash and checks accepted Monday – Friday: 8 a.m. – 4 p.m.
Credit cards accepted Monday – Friday: 8 a.m. – 2 p.m.

Holiday schedule

New Year’s Day
January 1
Closed

Martin Luther King Jr. Day
Third Monday in January
Closed

Presidents’ Day
Third Monday in February
Closed

Memorial Day
Last Monday in May
Closed

Independence Day
July 4
Closed

Labor Day
First Monday in September
Closed

Veterans’ Day
November 11
Closed

Thanksgiving Day
Fourth Thursday in November
Closed

Christmas Day
December 25
Closed

Maui Office

33 Lono Ave., Suite 350
Kahului, HI 96732

Hours
Monday - Friday: 8 a.m. - 4 p.m.

Cash and checks accepted Monday – Friday: 8 a.m. – 4 p.m.
Credit cards accepted Monday – Friday: 8 a.m. – 2 p.m.
Leave checks in the dropbox before 8 a.m. or after 4 p.m.

Holiday schedule

New Year’s Day
January 1
Closed

Martin Luther King Jr. Day
Third Monday in January
Closed

Presidents’ Day
Third Monday in February
Closed

Memorial Day
Last Monday in May
Closed

Independence Day
July 4
Closed

Labor Day
First Monday in September
Closed

Veterans’ Day
November 11
Closed

Thanksgiving Day
Fourth Thursday in November
Closed

Christmas Day
December 25
Closed

HMSA Center @ Hilo

303A E. Makaala St.
Hilo, HI 96720

Hours
Monday - Friday: 9 a.m. - 7 p.m.
Saturday: 9 a.m. - 2 p.m.

Cash and checks accepted Monday – Friday: 9 a.m. – 7 p.m. and Saturday: 9 a.m. – 2 p.m.
Credit cards accepted Monday – Friday: 9 a.m. – 2 p.m. and Saturday: 9 a.m. – 12 p.m.
Leave checks in the dropbox before 9 a.m. or after 7 p.m.

Holiday schedule

New Year’s Day
January 1
Closed

Martin Luther King Jr. Day
Third Monday in January
Open 9 a.m. - 2 p.m.

Presidents’ Day
Third Monday in February
Open 9 a.m. - 2 p.m.

Memorial Day
Last Monday in May
Closed

Independence Day
July 4
Closed

Labor Day
First Monday in September
Closed

Veterans’ Day
Observed on November 12
Open 9 a.m. - 2 p.m.

Thanksgiving Day
Fourth Thursday in November
Closed

Christmas Day
December 25
Closed

Kailua-Kona Office

75-1029 Henry St., Suite 301
Kailua-Kona, HI 96740

Hours
Monday - Friday: 8 a.m. - 4 p.m.

Cash and checks accepted Monday – Friday: 8 a.m. – 4 p.m.
Credit cards accepted Monday – Friday: 8 a.m. – 2 p.m.

This is to increase the height to match the hilo location box

Holiday schedule

New Year’s Day
January 1
Closed

Martin Luther King Jr. Day
Third Monday in January
Closed

Presidents’ Day
Third Monday in February
Closed

Memorial Day
Last Monday in May
Closed

Independence Day
July 4
Closed

Labor Day
First Monday in September
Closed

Veterans’ Day
November 11
Closed

Thanksgiving Day
Fourth Thursday in November
Closed

Christmas Day
December 25
Closed

Connect with us on Facebook

We’re happy to answer your questions on Facebook. Direct message us and we’ll do our best to respond to questions in the order they’re received within 24 hours. We take your privacy seriously, so please don’t include personal health information in your messages.

 Facebook

Holiday Schedule

Our call center will be closed on these dates in observance of the holiday. Hope you enjoy the day with your family and friends.

New Year’s Day
January 1

Martin Luther King Jr. Day
Third Monday in January

Presidents’ Day
Third Monday in February

Memorial Day
Last Monday in May

Independence Day
July 4

Labor Day
First Monday in September

Veterans’ Day
November 11

Thanksgiving Day
Fourth Thursday in November

Christmas Day
December 25