You may choose which email communications you receive from HMSA.
Transactional Emails
Transactional emails provide important information to members regarding their health plan or services received from a provider. Transactional emails are typically sent in response to an interaction between a member and HMSA or a provider.
Report to Member
HMSA is required to provide you with your Report to Member.
Your personalized Report to Member (RTM) statement includes details about the health care claims we've recently processed on your behalf.
HMSA does not automatically mail paper copies of all RTMs to preferred provider organization (PPO) and health maintenance organization (HMO) members for medical claims. When an RTM is available for viewing on My Account you’ll receive an email notification. These emails are considered transactional, which means they’re required to be provided to you whenever you receive services from a provider.
If you’d prefer to receive paper copies, please follow these steps:
- Log in to My Account.
- In the Questions? Contact us. section, click the Ask HMSA button.
- Select your health plan.
- Under Patient, select the member.
- Under Plan Type, select Medical.
- Under Topic, select Other.
- In the Comments box, type in Request paper RTMs.
- Specify if you'd like to opt in to paper RTM for all claims.
- Specify if you'd like a paper RTM for a specific claim or date range.
For the instances listed below, paper copies of your medical claims and RTMs are mailed to all members regardless of whether you opted for paper or email RTMs:
- There's a denied service. The RTM will list all claims processed during the same time as the denied service.
- A claim is filed for services from a provider who doesn't participate with HMSA.
To learn more about RTMs, visit What's a Report to Member?
Marketing Emails
HMSA periodically sends marketing emails to promote general health and well-being and to reach out to prospective members.
You can opt out of receiving marketing emails by clicking the Unsubscribe link in the footer of the email. Email preferences can also be changed by clicking the Manage Preferences link.