Your HMO primary care provider (PCP) is responsible for providing and arranging all of your medical care. Building a strong, lasting relationship with your PCP is an important part of managing your health. You should feel comfortable speaking openly and asking questions to ensure the best care possible.

If you would like to change your PCP, please submit an online request by using our secure Ask HMSA web form. The form is available through your HMSA My Account on hmsa.com. Once you log in, select Ask HMSA in the Help Center box or under your Profile.

If you are unable to submit an online request, you may contact HMSA Customer Relations on Oahu at 808-948-6372 or 1-800-776-4672.

You may also mail your request to:

Health Plan Hawaii
Customer Relations Department
HMSA
P.O. Box 860
Honolulu, HI 96808-0860

Note: Before you contact HMSA, call the provider’s office to ensure that they are accepting new patients.

Effective date for PCP changes

Your request will be effective as of the date the request was received by HMSA.

You’ll receive a new HMSA membership card with the name of your new PCP.

Previously Arranged Services

Services previously arranged by your former PCP may need to be arranged again by your new PCP. Be sure to inform your new PCP about any previously scheduled services.

Privacy

Plan dependents age 18 or older must contact HMSA directly to change their health center. PCP changes for minor dependents can only be made by the plan subscriber.