Dual Care Extra Benefits
Over-the-Counter Health Products, Food*, and Home Utilities* Allowance
As an HMSA Akamai Advantage® Dual Care (PPO D-SNP) member, you’ll receive a $125 monthly allowance to spend on approved over-the-counter (OTC) health products. Qualified members can also spend the allowance on healthy food and home utilities.
- At the beginning of each month, your Extra Benefits card will be loaded with funds. Unused funds at the end of each month will expire and won’t carry over to the next month.
- If you disenroll from your HMSA Akamai Advantage Dual Care plan, your allowance will automatically end.
- You don’t need to spend your monthly allowance in a single order. You can spend your allowance on multiple orders during the month.
- Your Extra Benefits card won’t cover purchases that exceed your allowance balance.
- OTC products are intended only for members to help with a health or medical need. HMSA prohibits the use of this benefit to order items for anyone other than the member.
- Due to the personal nature of OTC products, returns are not accepted.
- Items and prices in the catalog can change. For a current list of items and prices, visit HMSAExtraBenefits.com or call Extra Benefits Member Services at 1-800-790-6019 toll-free.
- Qualified members can also use their allowance on healthy food and home utilities, such as electricity, water, natural gas, and waste.
- You can’t use a personal credit card or debit card for online or catalog purchases.
Get Started
- You’ll receive your Extra Benefits card in the mail loaded with your monthly OTC allowance.
- To activate your card:
- After activation, your card is ready to use.
- The card is reloadable and reusable, so don’t throw it away.
- Manage your Extra Benefits account
myTotal Benefits App
Download the myTotal Benefits application from the App store on your mobile device. (optional)
Four Convenient Ways to Shop for OTC Health Products and Healthy Food
Phone
- Call 1-800-790-6019 toll-free. For TTY, call 711. Representatives can answer your questions or take your order Monday through Friday, 8 a.m. to 8 p.m. Hawaii time.
In Store
- Visit a participating retailer to buy eligible items with your Extra Benefits card.
- For participating retailers and OTC categories, see the Over-the-Counter Benefit page at HMSAExtraBenefits.com. Or use the Find Stores search engine on the homepage.
- Download the myTotal Benefits app and use the Product Scanner with your mobile device. Scan an item’s barcode to see if it’s eligible for this benefit.
- Use your Extra Benefits Card as you would a debit card. Approved items will be deducted from your card. Any ineligible items or purchases exceeding your available balance must be paid out-of-pocket at the time of purchase.
Retailers
- CVS/Longs Drugs
- Costco
- Molokai Drugs
- Safeway
- Target
- Walgreens
- Walmart
Home Utilities
Home utilities are the basic services for your home, such as water, electricity, and gas. Gasoline is not included. If you qualify for this benefit, you can make payments using your Extra Benefits card by:
- Calling your utility provider and using your card as form of payment; or
- Entering your card number on your bill or online.
If your service provider does not accept the card, call us at 1-800-790-6019 toll-free. For TTY, call 711.
If your remaining available benefit balance doesn’t cover the full amount, you’ll need to contact your service provider to submit an alternate payment option. If you need help, please call Extra Benefits Card Member Services at 1-800-790-6019 toll-free. For TTY, call 711. Some providers may charge a service fee when using two forms of payment.
Frequently Asked Questions
About Your Extra Benefits
This benefit is only available to members who have certain long-term health conditions. Some of the most common conditions that qualify include diabetes, high blood pressure (hypertension), high cholesterol (hyperlipidemia), cardiovascular disorders and other heart problems, and stroke. See the full list of qualifying conditions at hmsa.com/ExtraBenefits-DualCare to see if you may be eligible.
You can check to see if you qualify in your Extra Benefits account or you can call Extra Benefits Member Services at 1-800-790-6019 toll-free. If you qualify, we’ll send you a notice that lets you know about your eligibility to use your Healthy Food and Home Utilities allowance.
No. Your Social Security number was not used to open your account.
Yes. You can order products online, or by phone or mail without using your Extra Benefits card. Your purchases will automatically be deducted from your monthly benefit.
Questions about your card? Call Extra Benefits member service at 1-800-790-6019 toll-free. For TTY, call 711. Monday through Friday, 8 a.m. to 8 p.m.
Questions about your 2026 plan or benefits, or your 2025 benefit or order? Call HMSA at 808-948-6000 or 1-800-660-4672 toll-free. TTY 711.
- Oct. 1 to March 31: Daily, 8 a.m. to 8 p.m.
- April 1 to Sept. 30: Monday through Friday, 8 a.m. to 8 p.m. or Saturday, 8 a.m. to 1 p.m.
- If you call during after hours, leave a voicemail and a representative will call you back during normal business hours.
You must activate your card before you can use it for in-store purchases. You can do one of these two ways:
- Call 1-844-210-2175 toll-free. For TTY, call 711. You’ll be asked for your card number and the card expiration date.
- Log in to HMSAExtraBenefits.com or the myTotal Benefits app. Click My Account. Then select Activate Card from the drop-down menu.
Call 1-800-790-6019, option 1, toll-free, 24 hours a day, seven days a week. For TTY, call 711. You’ll need to have your card number on hand.
Or log in to your account at HMSAExtraBenefits.com or use the myTotal Benefits app on your smart device.
- Go to HMSAExtraBenefits.com and click Register Here on the Member Login screen. You’ll be asked for your:
- HMSA subscriber number (enter the last 13 digits; EX: A000012345678).
- Date of birth (MM/DD/YYYY).
- Email address (optional).
- Phone number (optional; no dashes).
- Create a username and password. Then, log in 24/7 to:
- Check your card balance.
- Get a digital copy of our Health Products Catalog.
- See where you can shop for items.
- Order select health items.
- Track your orders.
- View your order history.
- Manage your Extra Benefits account.
Note: Remember to save your username and password. You’ll need them each time you log in. Having problems with your account? Call Extra Benefits Member Service at 1-800-790-6019 toll-free. For TTY, call 711.
Download the free myTotal Benefits app from the App Store or Google Play. Data rates may apply.
Use the same login information for HMSAExtraBenefits.com and the app. If you don’t have an online account, sign up for one through the app.
Like HMSAExtraBenefits.com, the app lets you check your card balance and order select wellness items. The app comes in handy when shopping for OTC items at a store. To see if an item is approved for Extra Benefits, just scan the barcode using the app.
If you receive a new Extra Benefits card, cut up the old card and throw it away. It’s no longer active.
Report a lost or stolen card and request a new one 24 hours a day, seven days a week at HMSAExtraBenefits.com. Or call Extra Benefits Member Service at 1-800-790-6019 toll-free Monday through Friday, 8 a.m. to 8 p.m. For TTY, call 711.
Yes. Funds are loaded onto your card at the beginning of every month (for example, Jan. 1, Feb. 1, and March 1) and expire at the end of each month (for example, Jan. 31, Feb. 29, and March 31). Unused funds don’t carry over to the next month.
No. You can’t spend more than your current balance.
For in-store purchases, if the total cost of your purchase exceeds your card’s balance, you’ll need to pay the difference with another form of payment.
If placing an order online, you won’t be able to complete the order. So please look for items that are equal to your card’s balance. If you’ve used all your monthly funds and have a $0 balance, you’ll need to wait until the next month when funds are replenished.
If you have problems paying with your card, call Extra Benefits Member Service at 1-800-790-6019 toll-free. For TTY, call 711.
No. You can’t add your own money to your Extra Benefits card.
If you disenroll from your health plan, your benefits will end on the date your disenrollment becomes effective. Your Extra Benefits card won’t work after this date and any funds on the card will expire.
OTC Health Products
To use your Extra Benefits card:
See your plan’s Evidence of Coverage or log in to your HMSAExtraBenefits.com account to see your allowance amount.
All health products that are available online and in the Over-the-counter (OTC) and Healthy Foods Product Catalog [PDF] are eligible for purchase with Extra Benefits. Certain products may be a benefit of your medical or drug plan and are identified with “◆” symbol in the catalog. Please speak with your doctor before ordering these items. If they’re a benefit of your medical or drug plan, then you’ll need to submit a prescription to your pharmacy to get the items instead of using Extra Benefits. Already at the store? Use the myTotal Benefits app to see what items are approved. Just scan the item’s barcode.
You can also call Extra Benefits Member Service 1-800-790-6019 toll-free. For TTY, call 711.
There are three easy ways to order from the catalog:
No. Shipping is free when you order through the catalog.
Catalog orders are usually processed and shipped within 24 hours. If the order is placed on a weekend, it should process and ship on the next business day. Orders take about seven to 10 business days from the shipment date to arrive. For tracking information, go to HMSAExtraBenefits.com.
We’ll deduct funds from your balance based on the date we get your order. For example, if you mail your order form March 31 and we get it on April 5, we’ll deduct the funds from your April balance.
If you’re ordering by mail and want to spend your current balance, be sure to send it well before the end of the month. If it’s getting close to the end of month, you can:
- Order online any time before midnight on the last day of the month.
- Order by phone until 8 p.m. on the last business day of the month.
- Shop in person at a participating store any time before midnight on the last day of the month. Remember to check the store’s hours.
Yes, as long as HMSA has an authorized representative form, power of attorney, or other legal document (e.g., advance health care directive) on file that gives the family member authority to act on your behalf.
No. OTC health products are for your use only. Using these funds to order products for anyone other than yourself is prohibited.
No. Due to the personal nature of these products, we can’t accept returns.
- *The Food and Home Utilities allowance is a special supplemental benefit available only to chronically ill members with eligible chronic conditions like: Diabetes, High Blood Pressure (Hypertension), High Cholesterol (Hyperlipidemia), Cardiovascular Disorders (i.e. Heart Problems), and Stroke. Other conditions may be eligible. For the full list of eligible chronic conditions, see hmsa.com/ExtraBenefits-DualCare. All applicable eligibility requirements must be met before the benefit is provided. Not all members qualify. This benefit is only available on HMSA Akamai Advantage Dual Care (PPO D-SNP).
