Advanced Care offers personalized support to help you understand and manage your health conditions and get timely, coordinated access to care. We work closely with your doctors to help coordinate your treatment, medication, and other services. Our goal is to ensure you can access the care you need and achieve your best health and well-being.

This program is voluntary and available at no cost to eligible HMSA members.

How will I work with my care manager?

Care management and coordination are provided by registered nurses, social workers, and community health workers. Advanced Care managers address medical, behavioral, and mental health needs and support social needs for those with complex conditions.

Services may include:

• Timely, accurate, and creative member-centered care coordination.
• Evidenced-based interventions to manage conditions, improve health outcomes, and avoid unnecessary care.
• PCP visits or establishing care with a PCP if needed.

In addition your care management team will connect with you or your caregiver by phone, virtual visit, or in person. You can meet or talk with them from home, your provider’s office, or an HMSA Center.

Your care manager and community health worker can collaborate with your health care team to:

• Coordinate your care plan.
• Discuss your health needs with your care team and caregiver(s).
• Help you understand and follow instructions from your health care team.
• Help you understand your medications and treatment plan.
• Create or reinforce an action plan that includes steps to take if your symptoms worsen and when to contact your doctor.
• Help you understand discharge instructions if you’re hospitalized.
• Help you set and achieve health goals.
• Connect you with resources to support your health and well-being.
• Discuss an advance health care directive, living will, or power of attorney.
• Help coordinate out-of-state care.

For more information about this program, call HMSA Health and Well-being Support at 1-855-329-5461, option 1.