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Non-Discrimination Notice

Discrimination is against the law

HMSA complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. HMSA does not exclude people or treat them less favorably because of race, color, national origin, age, disability, or sex.

Services HMSA provides

HMSA offers the following services to support people with disabilities and those whose primary language is not English. There is no cost to you.

  • Qualified sign language interpreters are available for people who are deaf or hard of hearing.
  • Large print, audio, braille, or other electronic formats of written information is available for people who are blind or have low vision.
  • Language assistance services are available for those who have trouble with speaking or reading in English. This includes:
    • Qualified interpreters.
    • Information written in other languages.

If you need modifications, appropriate auxiliary aids and services, or language assistance services please call 1-800-440-0640 toll-free or TTY 1-877-447-5990 toll-free.

How to file a grievance or complaint

If you believe HMSA has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone:

  • U.S. Department of Health and Human Services
  • 200 Independence Ave. SW.
  • Room 509F, HHH Building
  • Washington, D.C.  20201
  • 1-800-368-1019, 1-800-537-7697 (TDD)

Complaint forms are available at https://www.hhs.gov/ocr/office/file/index.html.