Important Updates

• If payment for a claim is sent to you in error: To return the payment to HMSA, please send the uncashed HMSA check to HMSA, Attn: FA Disbursements, P.O. Box 860, Honolulu, HI 96808. If you’ve already cashed or deposited the HMSA check, please send a personal check or money order (payable to “HMSA”) to the same address. Be sure to include your name, HMSA subscriber ID, date of service, claim ID, and other information that will help us identify you.
• HMSA’s My Account has new online options for Proof of Coverage and Student Verification letters: You can now access and print Proof of Coverage and Student Verification letters by logging on to My Account and choosing Member Documents under Profile. Learn more about My Account.

Frequently Asked Questions

Managing your health plan

• How to use My Account
• How to view claims in My Account
• Printing a copy of your HMSA membership card
• Coordinating your health plan benefits if you have more than one health plan

Finding a doctor

• How to find doctors in your HMO health center
• How to change your primary care provider

Travel benefits

• Access to health care when traveling

Dental plan information

• Understanding your dental plan

Vision

• EyeMed is HMSA’s vision plan administrator

Drug

• Your HMSA drug formulary list