Telehealth is a convenient way to get medical care in real time without leaving home or taking time off work. It’s also an ideal way to get emotional support. All you need is a smartphone, tablet, or computer to connect with qualified, Hawaii-licensed providers securely and safely.
Why use telehealth?

Convenient
No matter where you are in Hawaii, if you have an internet connection or a phone, you can get care from a doctor, behavioral health specialist, or other health care provider.

Affordable
A telehealth visit costs about the same or less than a doctor’s office visit. Telehealth services are a benefit of most HMSA plans. You may be charged a copayment, so check your plan benefits.

Easy to Use
In a recent study, participants who used telehealth said they were very satisfied and found it simple to connect. They also recommended it to others.
What services are provided through telehealth?

General Health
- Allergies
- Cold and flu symptoms
- Sore throat

Behavioral Health
- Emotional support
- Marriage and family counseling
- Psychotherapy

Dermatology
- Acne and rosacea
- Psoriasis and eczema
- Skin infections and rashes

Nutrition Counseling
- Actionable meal plans
- Personalized diet plans
- Shopping guides
How do I get started?
Ask your doctor if they have a telehealth option such as video visits or email check-ins. If your doctor isn’t available or if you don’t have a doctor, use HMSA’s Online Care.
HMSA’s Online Care
Talk with a doctor 24/7, 365 days a year without leaving home. Online Care providers are licensed in Hawaii.
Telehealth Resources
Use these resources for doctor visits or to ask routine health questions.
Frequently Asked Questions
When should I use telehealth with my doctor vs. HMSA’s Online Care?
- Whenever possible, check with your doctor to see if a telehealth visit would be appropriate.
- If you need urgent care when your doctor’s office is closed, Online Care is a good option.
- If you need emotional support but don’t have a behavioral health care provider, ask your doctor for a referral or make an appointment with one on Online Care.
Is telehealth safe?
Yes, telehealth videoconferencing uses secure applications to protect your privacy and health information.
What technology or equipment do I need for a telehealth visit?
You’ll need a mobile device or computer with an integrated camera and microphone with an internet connection.
When should I see my doctor in person?
Not all medical visits are possible to do remotely. Blood work, X-rays, and other visits that call for a hands-on approach require a trip to the provider’s office. Call your doctor for guidance on the appropriate place for you to get care.
When a telehealth visit isn’t an option, HMSA members can use the Find a Doctor tool to find an urgent care clinic, hospital, pharmacy, or doctor.