How to Update Your Name with HMSA

To ensure the protection and accuracy of our members’ information, all name changes must be submitted to HMSA as a signed request in writing accompanied by documentation of the new name, such as a marriage certificate. Because requests must be signed and accompanied by documentation, we aren’t able to accept such requests online.

For instructions, please click the link below that best matches your plan type.

If you don’t see your plan or if you aren’t sure of the type of plan you have, please call HMSA Customer Relations and we’ll assist you.


Members who have an HMSA plan through an employer

Please report to your employer any changes to your name. After you update your employer, they’ll then notify HMSA. Because your employer is the sponsor of your health coverage, the employer is responsible for relaying changes to HMSA for essential information such as the name of an employee. Notifying your employer ensures that their records match our records.

Members who have HMSA’s Plan for Federal Employees

Changes to a subscriber’s name must be reported to one of the following offices:

  • For retirees: the Office of Personnel Management (OPM), Retirement Office.
  • For active employees: the employee’s agency/personnel office.

However, changes to dependent names may be submitted directly to HMSA by the subscriber. Subscribers may contact HMSA by phone or submit their request in writing to:

HMSA
Membership Services
P.O. Box 860
Honolulu, HI 96808-0860

The written request must include the subscriber and dependent’s HMSA member number, the name we currently have on record for the dependent, and the dependent’s new name.

HMSA Akamai Advantage members

Submit your request in writing to:

HMSA
Membership Services – HMSA Akamai Advantage
P.O. Box 860
Honolulu, HI 96808-0860

The request must be signed and include your HMSA member number, the name we currently have on record, your new name, and documentation of the name change, such as a marriage certificate, or a valid photo ID.

Individual plan members (including UH/Chaminade plan members)

Submit your request in writing to:

HMSA
Membership Services
P.O. Box 860
Honolulu, HI 96808-0860

The request must be signed and include your HMSA member number, the name we currently have on record, your new name, and documentation of the name change, such as a marriage certificate, or a valid photo ID.