We appreciate you letting us know when your address changes. Click the link below that matches your plan type for instructions.
- Members who have an HMSA plan through an employer
- EUTF plan members
- HMSA Akamai Advantage members
- HMSA QUEST (Medicaid) members
- Individual plan members
If you don’t see your plan or if you aren’t sure of the type of plan you have, please call HMSA Customer Relations and we will assist you.
Note: Only the subscriber may change an address on an HMSA plan.
Members who have an HMSA plan through an employer
Some employers or groups don’t allow you to report address changes to HMSA, so please check with them first.
If your employer or group allows you to update your address directly with HMSA:
- Update your address on My Account. My Account gives you access to certain plan information and allows you to perform certain online requests.
- Mail your request to
Membership Services
P.O. Box 860
Honolulu, HI 96808. - Call HMSA Customer Relations.
Note: Mailed requests must include your name, subscriber number from your HMSA membership card, your old and new addresses, and your signature.
EUTF plan members
If you’re an EUTF plan member who’s currently employed, submit your request to your department’s personnel officer.
If you’re an EUTF plan member who’s retired, submit your request to EUTF:
- By phone: Call 808-586-7390 on Oahu or 1-800-295-0089 toll-free.
- In person: Request the change in person at City Financial Tower, 201 Merchant St., #1520, in Downtown Honolulu.
- By mail or fax:
Employer-Union Trust Fund
P.O. Box 2121
Honolulu, HI 96805-2121
Fax: 808-586-2161 on Oahu.
The request must include your name, old and new addresses, Social Security number, and signature.
HMSA Akamai Advantage members
Submit your request in writing via mail or fax to:
HMSA
Attn: Membership-6
P.O. Box 860
Honolulu, HI 96808
Fax: 808-948-6614 on Oahu
The request must include:
- Your name.
- Subscriber number from your HMSA membership card.
- Old and new addresses.
- Your signature.
HMSA QUEST (Medicaid) members
Call HMSA or Med-QUEST to get your address updated.
- Call HMSA Customer Relations.
- Call the State of Hawaii Department of Human Services Med-QUEST Division.
Individual plan members
Submit your request to HMSA:
- Update your address on My Account. My Account gives you access to certain plan information and allows you to perform certain online requests.
- Mail your request to
Membership Services
P.O. Box 860
Honolulu, HI 96808 - Call HMSA Customer Relations.
Note: Mailed requests must include your name, subscriber number from your HMSA membership card, your old and new addresses, and your signature.