HMSA QUEST Integration

Choose HMSA to get a health plan with 24-hour customer service and access to quality doctors close to where you live and work.


It's our privilege to help support your health and well-being. As an HMSA member, you have access to:

  • A 24/7 nurse advice line
  • A large network of providers
  • HMSA365 member discounts
  • Language interpreters at no cost to you
  • HMSA’s disease management services
  • Tools and programs to support your well-being

About QUEST Integration

QUEST Integration is a Medicaid managed care program that focuses on preventive, quality health care. The state of Hawaii pays health plans like HMSA to provide access to medical and behavioral health services.

How to apply

The Med-QUEST division of the state Department of Human Services (DHS) decides if you’re eligible for QUEST Integration.

To apply, go to the DHS website and submit an online application.

Non-discrimination Notice

HMSA follows federal civil rights laws. We don't discriminate, exclude people, or treat people differently because of race, color, national origin, age, disability, or sex.

Member resources

HMSA QUEST Integration members can use the following resources to help them manage their plans. Create a My Account to get started.

Member Handbook

Learn the details of your plan and how you can get the most out of it.

HMSA QUEST Integration Newsletter

Get member news, health care tips, and more in current and archived issues of the newsletter.
September 2017 | May 2017 | September 2016 | June 2016

Report to Member

View the Report to Member to see how we paid your claims.

Prior Approval

Check the status of the prior approval requests that providers submit for you.

Autism Spectrum Disorders

Find providers for applied behavior analysis (ABA) services and supports.

Long Term Services & Supports Participating Provider Directory

View this PDF to find providers for long term services and supports.

Send Us an Email

Use this secure email to get answers about your plan, a claim, providers, and more.

Mail Order Prescription Drugs

Save time when you get your prescription drugs sent to you in the mail.

Who we work with for your care

To give you the best care, representatives from the following companies may talk to you:

  • Beacon Health Strategies – Case management and behavioral health care.
  • CVS Caremark® – Prescription drugs.
  • eviCore – Physical or occupational therapy.
  • Healthways – Services, health tests, or screenings.
  • National Imaging Associates – Radiology services such as CT scans or MRIs.
  • Beacon Health Options® is an independent company providing utilization and quality management services for behavioral health services on behalf of HMSA.
  • CVS Caremark® is an independent company providing pharmacy benefit management services on behalf of HMSA.
  • eviCore is an independent company providing utilization management services on behalf of HMSA.
  • Healthways Hawaii works with HMSA to offer health and wellness programs to HMSA members. Healthways Hawaii is separate from HMSA. Healthways, a Sharecare company.
  • Landmark supports HMSA's therapy benefits. Landmark is separate from HMSA.
  • National Imaging Associates works with HMSA to provide radiology services to HMSA members. National Imaging Associates is separate from HMSA.