Please use these FAQs when using our secure email service.
Will I have to register to use the HMSA Secure email?
Yes. When you get your first secure email from HMSA, you’ll be asked to create an account. It’ll only take a few minutes.
Will my secure email ever expire?
No. Your secure (encrypted) email on the new system can be accessed at any time by entering your account name and password. However, we’re making changes to the system soon, so be sure to save your emails locally to avoid any access issues later.
What do I do if I forgot my password?
Click the Forgot Password button just below the logon to reset your password. This will send you an email to change your password. The email will only work for 30 minutes after it’s sent, so make sure you take care of it quickly.
Who should I contact if I have questions?
If you have questions, please email us at firstname.lastname@example.org or call the HMSA Help Desk at 808-948-5121. If you email us, please include a phone number so our support team can call you back.
Will my secure email account become disabled after 90 days of inactivity?
No, your secure email account won’t become disabled due to inactivity. Your account is specific to your email address and has no expiration.