Supporting our Members on Hawaii Island

Hawaii Island members,

Our Customer Relations team is available to help you with your health plan benefits, find a doctor, and make sure you’re taken care of. Call us at 1-800-776-4672 toll-free, Monday to Friday from 8 a.m. to 5 p.m. TTY users, call 711.

If you’ve been affected by the volcano activity, please call us and we’ll do all we can to make sure you have access to medical care, prescription drugs, and other health care services.

If you can’t see a doctor or get professional support in person, we encourage you to use HMSA’s Online Care. All you need is a smartphone, tablet, or computer with internet access. Just download the app at the Apple Store or Google Play. To access HMSA’s Online Care from your browser, click this link: https://hmsa.com/well-being/online-care/

You can also see a doctor by using the HMSA’s Online Care station at our HMSA Center @ Hilo. It’s located near the Waiakea Center (303A E. Makaala St.) near Walmart.

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