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• When Does a Drug Become Generic?

  Generic drug versions may be introduced after the patent for the brand-name drug expires, which is usually 20 years.

• About Your Confidential Member Information

  Learn about what your confidential information is and how it’s used at HMSA.

• Your Rights and Protections Against Surprise Medical Bills

  The No Surprises Act was passed to protect consumers from surprise medical bills when receiving emergency care or getting treated by an out-of-network provider at an in-network facility.

• Plan Certificates Describe Additional Coverage

  Plan certificates contain benefit information for your plan rider or add-on plans to your medical and dental coverage.

• Your Health Plan Benefits Outside the U.S.

  HMSA members, except those covered by The HMSA Children's Plan, have benefits for medical services outside the U.S. through the BlueCard Worldwide network.

• Will I Receive a Report to Member in the Mail?

  To save money and support green practices, HMSA doesn't mail paper copies of the Report to Member to PPO and HMO members for medical and vision claims. Learn how to get them.

• Why Your Cost may be More when You See a Nonparticipating Provider

  Learn why you're charged more when you see a nonparticipating provider instead of a participating one.

• Where to Mail Your Claim for Medical Services and Supplies

  Learn where to send your claims for medical services and supplies.

• View Dental Claims Online

  Your dental claims information is accessible online through My Account on hmsa.com.

• When You Don't Recognize a Provider on Your Report to Member

  Don't worry if you see a name you don't recognize on your report to member. The provider may have asked for laboratory, diagnostic, anesthesia, or other service with no direct contact with you.

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