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• HMSA’s My Account for HMSA Members

  Find your claims history for all your services, information about your plan coverage, and more by logging in to My Account.

• Your Primary Care Provider is a Key Health Resource

  As an HMO member, your primary care provider (PCP) coordinates your medical care and will refer you to specialists when needed.

• Selecting Your Health Center and Primary Care Provider

  With an HMO plan, the plan subscriber and each covered family member chooses a health center and primary care provider. Learn what the guidelines are.

• Filing Medical Claims for Services from Nonparticipating Providers

  Providers will usually submit claims for you. If they don't, you can submit a claim yourself by following these steps.

• Guest Membership on the Mainland for HMO Members

  If you're an HMSA HMO member living away from Hawaii for more than 90 days, you may have access to participating Blue Cross and Blue Shield providers through the Guest Membership program.

• How Do I Determine My Medical Plan Type?

  Do you have your HMSA membership card handy? Find out what kind of medical plan you have by looking at your membership card.

• Request Copies of Member Records

  You can use this form to ask us copies of your records with HMSA.

• Appointment of Medicare Representative

  As a Medicare beneficiary, you can appoint a representative to act on your behalf when requesting appeals or prescription drug coverage.

• If You Have More than One Medical Plan

  If you have another health plan or insurance coverage similar to an HMSA plan, we'll coordinate benefits with your other coverage.

• How Do I Change My Primary Care Provider?

  If you need to change your HMO primary care provider (PCP), call HMSA Customer Relations at 808-948-6372 on Oahu or 1-800-776-4672 toll-free.

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