Serving our Maui County members is our privilege. Starting July 1, Maui Memorial Medical Center, Kula Hospital, and Lanai Community Hospital will be operated by a private company called Maui Health System, which is a subsidiary of Kaiser Permanente Hawaii.
What does this mean for you as an HMSA member?
It won't affect your ability to choose from Hawaii’s best doctors or get medical services at these hospitals. You can still see your doctor and continue getting care — whether it's a checkup, a scheduled appointment, or a visit to the emergency room. The same goes for surgery and other medical procedures. For HMSA members, it's care as usual at hospitals on Maui and Lanai.
Will Kaiser own the state hospitals on Maui?
No. The hospitals will continue to be owned by the state of Hawaii and taxpayers. Maui Health System will operate them as community hospitals on behalf of the state government.
If you have any problems using your HMSA plan at Maui County hospitals, please visit our office in Kahului or call 808-871-6295. We’re happy to help.
Maui Health System employees who have questions may call HMSA Customer Relations at toll free 1-800-432-6633. The toll-free phone number for MHS employees is available from 8 a.m. to 8 p.m. on Saturday, July 1, and from 8 a.m. to 8 p.m. on Sunday, July 2. For the rest of July, hours are from 8 a.m. to 5 p.m. Monday through Friday, and 9 a.m. to 1 p.m. on Saturdays. We are closed Tuesday, July 4.