Request for Identity Password Form


This form is used to request that HMSA include a password when verifying your identity. This form may only be signed by you as the member or a person with the legal authority to sign for the member.

Please print and complete the form in its entirety. Incomplete forms won’t be processed and will be returned.

Part A - Member information

Complete all information in this section for the member whose records are to be amended. All fields are required.

  • Last Name – Enter legal last name as it appears on the HMSA membership card.
  • First Name – Enter legal first name as it appears on the HMSA membership card.
  • MI – Enter middle initial(s).
  • Address – Enter street address (e.g., “123 Any Street”).
  • City – Enter name of the city (e.g., “Honolulu”).
  • State – Enter state abbreviation (e.g., “HI”).
  • ZIP Code – Enter five-digit ZIP code. If known, include ZIP +4.
  • Email – Enter an email address, if available.
  • Home Phone – Enter a home telephone number with area code.
  • Cell Phone – Enter a cell phone number with area code.
  • HMSA Subscriber Number(s) – Please include the HMSA subscriber number(s) as indicated on the HMSA membership card. If more than one member ID exists, include all HMSA IDs that this authorization should apply to.
  • Birth Date – Enter the birth date in the format mm/dd/yyyy (e.g., 07/15/1990).

Part B - Password instructions

  1. Select the appropriate option from the choices provided. When writing the password, please write clearly and include one character in each of the boxes provided on the form. If you’re requesting to change your current password, please include your current password and your new password on the form. If you forgot your password, don’t submit this form. Instead, please call HMSA directly at 808-948-6111 on Oahu.
  2. This authorization will be effective beginning on the date it was signed by the member and will expire on the earliest of the following dates:
    • Five years from the date the form was signed.
    • A date specified by the member (and less than five years).
    • A specific event as described by the member (which occurs in less than five years from the date the form was signed).

HMSA will contact you before the form expires to ask if the password should be extended. If you don’t reply, the password will expire on the indicated expiration date and the password will no longer be required when you contact HMSA.

Part C - Duties and obligations

This section of the form describes the duties and obligations related to your request for a password.

Part D - Signature

The member should print their name and sign at the bottom of the form. If a person with legal authority other than the member is signing the form, please print the name of the person with legal authority and the relationship of the person to the member, and provide a copy of documentation verifying the legal authority (e.g., a copy of a legal power of attorney).

Return the completed form to the following address:

HMSA Privacy Office
P.O. Box 860
Honolulu, HI 96808-0860