For benefit information on services provided outside the United States, see Your health plan benefits outside the United States¹.

Non-emergency care

When you need services outside the United States for non-emergency inpatient medical care, you must call the Blue Cross Blue Shield Global® Core Service Center collect at 804-673-1177.

Before leaving Hawaii, confirm with your primary care provider or HMSA if you need prior authorization for services outside Hawaii.

For information about finding a provider before traveling outside the United States, please read Find a Participating Blue Cross Blue Shield Global® Core Provider². You can also request a letter explaining benefits specific to your plan by calling HMSA Customer Service³.

Emergency services

For emergency medical care, go to the nearest hospital. Call the Blue Cross Blue Shield Global® Core Service Center if you are admitted to the hospital. For additional information, please read Emergency and urgent care outside of Hawaii⁴.

Blue Cross Blue Shield Global® Core will help you coordinate your payment for hospital and inpatient facility care with a Blue Cross Blue Shield Global® Core provider. Blue Cross Blue Shield Global® Core staff can also help you find a provider and make an appointment. By using a Blue Cross Blue Shield Global® Core provider, your out-of-pocket costs will be significantly lower than if you visit a nonparticipating provider.

Care that is considered part of the U.S. Mainland network

Puerto Rico and the U.S. Virgin Islands also participate in the National BlueCard network. Visit What if I Need Medical Care on the Mainland⁵ for information on the BlueCard national program.

For additional important information, we encourage you to read:

• Your Health Plan Benefits Outside the United States¹
• Find a Participating Blue Cross Blue Shield Global® Core Provider²