Original Effective Date:
07/01/2000
Current Effective Date:
01/01/2015
HMSA’s QUEST Integration processing system no longer generates a turnaround document (TAD) when a claim is incomplete or cannot otherwise be processed, or a notification document when a claim requires additional processing time. In order to meet processing timeliness requirements, claims that cannot be processed with the available information will be denied. Providers should review the denial reason and submit the claim as a corrected adjustment claim following the procedures in QUEST Integration – Resubmissions and Corrections to Previously Processed Claims.
Revision History
| Date | Nature of Revision |
|---|---|
| 08/03/2026 | Migrated to new platform. |