QUEST Integration – Introduction

Original Effective Date:

08/01/1994

Current Effective Date:

01/01/2015

HMSA has contracted with the Department of Human Services Med-QUEST Integration Division to administer a QUEST Integration plan for eligible QUEST Integration recipients. HMSA’s Plan for QUEST Integration Members is committed to ensuring that members and providers receive the best services available from HMSA while meeting the unique needs of the QUEST Integration population within the constraints of state and federal requirements.

HMSA’s QUEST Integration Department, supported by other HMSA departments, oversees the activities of the QUEST Integration plan. Within the department, the QUEST Integration Provider Service Unit, as well as the QUEST Integration Member Service Unit, communicate with providers and members to ensure that plan benefits are appropriately utilized. Field visits, educational seminars, bulletins, and handbooks supplement the daily activities of the QUEST Integration Provider Service Unit in helping providers with claims issues and other questions.

The QUEST Integration – Quick Reference Guide is a quick resource in determining the appropriate point of contact for various provider inquiries.

Revision History