Akamai Advantage Routine Hearing Exam and Hearing Aid – Claim Submission Guidelines

TruHearing Network Providers

HMSA partnered with TruHearing in the administration of in-network routine hearing exam and aids for qualified Akamai Advantage (AA) plan members.

1. Plan members must schedule initial appointments with TruHearing Providers through TruHearing to utilize their hearing benefits. Plan members may schedule follow-up visits with TruHearing Providers directly with the TruHearing Providers.
2. TruHearing will verify a plan member’s eligibility with the Plan. If the plan member contacts a TruHearing Provider directly (without contacting TruHearing first), the TruHearing Provider will verify the plan member’s eligibility by contacting TruHearing, if the plan member presents an HMSA insurance card.

TruHearing network providers are required to work with TruHearing and will receive reimbursement from TruHearing.

Claim Submission Guidelines

Hawaii TruHearing Non-par Providers

Providers that are non-par with TruHearing can submit claims electronically or via CMS 1500 Claim form. For more Claims Filing information, click here. Claims that are submitted by providers will be reimbursed to providers.

Another option is for member to pay the total cost at time of service, and member will be responsible to submit receipts for the plan benefit payment.

TruHearing Non-par Out-of-state Providers

Out-of-State providers that are non-par with TruHearing can submit claims to their local Blue Cross and Blue Shield plans. More information here.

Another option is for member to pay the total cost at time of service, and member will be responsible to submit receipts for the plan benefit payment.

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