Participating providers who submit claims will receive a Report to Provider when a claim is processed. If there's a benefit overpayment, claim timeliness issues, or other concerns (e.g., genetic testing codes, additional vaccine payments), we'll provide you with an explanation.
If you disagree with the payment determination, we have an appeals process for providers and members.
Need more information? We're here to help. If you don't find what you need from the links listed below, please call Customer Relations for payment questions at 948-6330 on Oahu or 1-800-790-4672 toll-free on the Neighbor Islands. If you have questions about appeals, call Member Advocacy and Appeals at 948-5090 on Oahu or 1-800-462-2085 toll-free on the Neighbor Islands.
|Document Name:||Document Number:|
|Acceptable Invoice Submissions||pel.aa.ACC.100|
|Appealing a Pre-Certification Denial||pel.aa.APP.400|
|Benefit Overpayment - Senior Plans||pel.aa.BEN.502|
|Claims Timeliness Standards||pel.aa.CLA.900|
|Coding Reviews of E/M Services||pel.aa.COD.800|
|Genetic Testing Codes||pel.aa.GEN.100|
|HMSA Akamai Advantage Non-Contracted Provider Appeals||pel.aa.AKA.201|
|Medicare Advantage Provider Appeals||pel.aa.MED.200|
|Non-Physician Appealing a Precertified Denial||pel.aa.NON.250|
|Non-physician Appeals (Excluding Facilities)||pel.aa.NON.700|
|Payment Determination Criteria||pel.aa.PAY.500|
|Payment Transformation Annual Provider Survey||pel.aa.PAY.351|
|Physician Appealing a Precertification Denial||pel.aa.PHY.300|
|Report to Provider||pel.aa.REP.500|
|Specialist & Hospital Payment Transformation - Webinar||pel.aa.PAY.350|
|Vaccine Additional Payment Request||pel.aa.VAC.500|
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