Decorative arrowsHMSA Provider Resource Center
HomeNews and AlertsE-LibraryMedicare E-LibraryCommunications ArchiveQUEST Integration
Frequently Asked QuestionsUseful Web SitesContacting HMSA

HMSA QUEST Integration formulary




Back to News/Alerts Directory


HMSA QUEST Integration Formulary


Starting July 1, 2019, HMSA will be making Basaglar the preferred long-acting insulin product on the HMSA QUEST Formulary. This is part of our effort to manage the rising cost of prescription drugs while making sure that our members continue to have access to the medications they need.


To help with the conversions, patients using non-preferred long-acting insulin will have until September 30, 2019, to switch to a preferred product. We encourage you to help your patients switch as soon as possible. If your patients decide to stay on the non-preferred insulin, they may have to pay the full cost of the drug.


If you believe your patient should continue taking the current medication, you can request an exception through prior authorization. These requests can be submitted starting July 1, 2019.


Medical Necessity Prior Authorization and Exception Requests



QUEST Integration: 1 (855) 220-5732 toll-free


QUEST Integration: 1 (855) 762-5206 toll-free

Hours of operation

7:45 a.m.‒5 p.m. Hawaii time, Monday through Friday

Electronic PA



Prior Authorization Department

P.O. Box 30980

Honolulu, HI  96820-9930


For more information, call HMSA’s pharmacy benefits manager, CVS Caremark®, at 1 (855) 479-3656


Updated formularies are available at


Thank you for your participation with HMSA and your efforts to improve the quality of care for our members. Their health and safety are important and we value your contribution to their well-being.




Back to News/Alerts Directory




Files that are in PDF format can be viewed using the free Adobe Reader or another PDF-reader application.

Decorative arrowsHomeNews and AlertsE-LibraryMedicare E-LibraryCommunications ArchiveQUEST IntegrationFrequently Asked QuestionsUseful Web SitesContacting HMSA

Non-discrimination notice

Need a language interpreter?

ʻŌlelo Hawaiʻi | Bisaya | 繁體中文 | Ilokano | 日本語 | 한국어 | ພາສາລາວ | Kajin Ṃajōḷ | Lokaiahn Pohnpei | Gagana Sāmoa | Español | Tagalog | Tonga | Foosun Chuuk | Tiếng Việt