Update on Hurricane Madeline

Posted August 30, 2016

Dear HMSA Member,

To prepare for Hurricane Madeline, all HMSA offices on the Big Island will be closed Wednesday, August 31, for the safety of all HMSA employees and their families. We expect to re-open soon to serve you.

Mike Gold
Michael A. Gold
President and Chief Executive Officer


Hepatitis A update

Posted August 2016

Dear HMSA Member,

As you may have seen in the local news, the state Department of Health (DOH) has reported the source of the hepatitis A outbreak in Hawaii as frozen scallops. As HMSA’s chief medical officer, I’d like to share information with you on hepatitis A and the importance of making decisions with your doctor.

About hepatitis A
Hepatitis A is a viral liver infection. Most people with hepatitis A will recover in a few weeks with plenty of rest, fluids, and adequate nutrition. Symptoms are often similar to the flu and range from mild to severe.

Prevention
Hepatitis A is spread by eating food or drinking water that’s been contaminated by the virus or by close contact with an infected person. You can significantly reduce your risk of infection by washing your hands often and preparing food safely. Hepatitis A can also be prevented with a vaccination that involves two injections, which gives a person lifelong immunity.

Vaccination
The hepatitis A vaccine is very effective but may not be right for everyone. The federal Centers for Disease Control and Prevention (CDC) recommends the hepatitis A vaccine for all children, international travelers in high-risk countries, and people at high risk for infection.

HMSA wants our members to get immunized when they meet the CDC recommended criteria or if they wish to gain lifelong immunity and have talked about the pros and cons of the vaccine with their physician. That means we’re asking anyone curious about hepatitis A vaccination to discuss it with their physician and share in the decision of whether to get vaccinated.

Frequently asked questions

Does HMSA pay for the hepatitis A vaccine?
HMSA pays for the full cost of the vaccine for most members with a prescription. HMSA Akamai Advantage members may have to pay a copayment. If you and your physician decide that a vaccine is right for you, a prescription can be called into an HMSA participating pharmacy and administered there.

Why should I talk to my doctor about the vaccine?
Though the vaccine is very effective, it may not be right for everyone. We’re asking our members to talk to their doctors so that they can make an informed decision based on the pros and cons of vaccination.

If you have questions, please call the number on your HMSA membership card and our customer service professionals will help you.

Thank you for being an HMSA member. Serving you is our privilege.

Mahalo,

Mike Gold
Mark Mugiishi, M.D., F.A.C.S.
Senior Vice President and Chief Medical Officer

2017 Affordable Care Act individual health plans

Posted August 1, 2016


Dear HMSA member,

Today, I’d like to share with you our proposed 2017 premium for our members with Affordable Care Act (ACA) individual plans. The process of asking the government to approve our premiums is important, but it’s usually routine. This year is different because we’ve asked for an average premium increase of about 43 percent, which is a large increase.

I wish we didn’t have to ask for such a large increase, but we don’t have any other alternative. I’d like to explain the challenges we’re facing with our ACA individual plans and why we’re asking for this amount.

The lack of healthy members with ACA individual plans

About 3 percent of our members have ACA individual plans and buy their plan from HMSA. Many of these people couldn’t get health insurance before the ACA and the federal law has helped them tremendously in getting access to doctors and hospitals. A lot of these members have serious health conditions that require costly medical care and prescription drugs.

Our challenge is that there aren’t enough healthy people with ACA individual plans. Healthy members keep premiums affordable and financially balance the members with serious illnesses. Without enough healthy members in these plans, we’re losing significant amounts of money:

  • Last year, for every $1 in premiums we received from ACA members, we spent $1.20 on their medical and prescription drug claims.
  • This year, we built that loss into our premiums. Yet for every $1 in premiums we received from ACA members so far in 2016, we spent $1.15.
  • We lost $17.5 million on ACA individual plans last year and we project a $15.5 million shortfall this year. That’s $33 million lost in two years.

As a nonprofit, HMSA cannot afford to absorb these substantial losses. Doing that would require us to increase costs for other members, businesses, and the community. Instead, we’ve asked for higher ACA individual plan premiums to make up for these financial shortfalls.

Premium increases around the country

We’re doing everything we can to stabilize these premiums but it’s much more difficult than we anticipated when these health plans began three years ago. Dozens of health insurers around the country are struggling with the same problem and have asked for major increases of up to 60 percent. We’ll keep trying to solve these challenges because we’re committed to improving the health and well-being of everyone in Hawaii.

If you receive your health plan through your employer, an Akamai Advantage plan, or a pre-ACA health plan (also called a grandmothered or grandfathered plan), this premium increase won’t affect you.

If you have an ACA plan, your premium won’t change this year. The new premium won’t start until January 1, 2017.

We’re here to answer your questions about this complicated topic. You can visit an HMSA Center or office, or call us at 983-7280 on Oahu, or 1 (844) 230-0427 toll-free on the Neighbor Islands, Monday through Friday from 8 a.m. to 5 p.m.

Thank you for choosing HMSA. Serving you is our privilege.

Mike Gold
Michael A. Gold
President and Chief Executive Officer


Update on tropical storm Darby

Posted July 22, 2016

Dear HMSA member,

Weather reports say tropical storm Darby will pass over the Big Island on Saturday. We’ve temporarily closed the HMSA Center @ Hilo for the safety for our staff and members.

The HMSA Center @ Hilo is scheduled to open Monday at 9 a.m. to serve you.

Mike Gold
Michael A. Gold
President and Chief Executive Officer


Family Health Hawaii

Posted April 7, 2016

Aloha Family Health Hawaii members,

Recent news about the takeover of Family Health Hawaii by the state Insurance Commissioner is probably causing some anxiety. I want to assure you that HMSA is here to help.

With 78 years of experience serving Hawaii residents, we understand that keeping your doctor is important. Receiving health care treatments and services from the same health care providers you know and trust is also a priority. Don’t worry. With HMSA’s extensive network of more than 6,000 participating providers in Hawaii, you and your family members will have direct access to the best doctors, hospitals, and clinics, whenever you need them.

We care about you, your family, and your well-being. And we know that when it comes to health care, you don’t want to worry. We’ve opened a special hotline for Family Health Hawaii members and have dedicated customer service representatives who are ready to answer any of your questions and make sure you’re not left without health insurance.

Call us at 948-5555 or visit us at one of our HMSA Centers or offices. You can also visit our online store to find employee insurance.

Caring for the people of Hawaii is our promise and our privilege. Please allow us to serve you.

Sincerely,

Mike Gold
Michael A. Gold
President and Chief Executive Officer


Excellus cyber attack

Posted September 10, 2015

Dear HMSA member,

You may have heard that Excellus BlueCross BlueShield in New York state has been the victim of a cyber attack on its database.

Hackers may have accessed personal information such as member names, dates of birth, email and mailing addresses, telephone numbers, Social Security numbers, member identification numbers, bank account information, and claims information, including clinical information in Excellus‘ systems for up to 7 million individuals, providers, and businesses going back to 1993.

We‘re now working closely with Excellus to find out if information was accessed from current or former HMSA members who received medical or hospital services in the state of New York in the last 22 years. The attack could also affect those who bought long-term care insurance from MedAmerica, an Excellus affiliate. HMSA offered MedAmerica products for a period of time.

I want to assure you that no information was stolen from HMSA and our systems weren‘t involved.

Free identity protection and credit monitoring

Excellus has started mailing notification letters to affected people and MedAmerica will do the same. If you‘re affected, you‘ll get a letter in the mail in the next few weeks. We will also mail a notification letter to any affected HMSA members.

Excellus is offering two years of free identity protection and credit monitoring services to anyone who‘s concerned they could be affected. Sign up today at excellusfacts.com. If you think you could be affected, I encourage you to enroll in these services for peace of mind. You don‘t have to wait for Excellus‘ letter.

In addition, Excellus has a hotline for people to call with questions: 1 (877) 589-3331 toll-free. It‘s open Monday to Friday, 2 a.m. to 2 p.m. Hawaii time.

Your security is important

Once again, no information was stolen from HMSA and our systems weren‘t involved. Protecting our members‘ information is a top priority and we‘re doing everything we can to stay ahead of threats to member privacy:

  • We have a sophisticated, multi-tiered security system and all HMSA employees are trained on how to safeguard member information.
  • We always encrypt member information when it‘s transmitted electronically and we often scan and monitor our databases for suspicious activity.
  • We regularly inspect our security policies and in light of recent events, we‘re talking with leading experts about additional safeguards. And we‘re always reviewing the security of our partners and vendors who also need to be vigilant.

HMSA phone line

We want to help you during a frustrating time and have set up a dedicated phone line to answer questions about Excellus: 948-6404 on Oahu or 1 (800) 459-3963 toll-free on the Neighbor Islands or the Mainland. The phone line is open Monday to Friday, 8 a.m. to 5 p.m., Hawaii time.

We‘ll be sure to keep you updated as we receive new information.

Sincerely,

Mike Gold
Michael A. Gold
President and Chief Executive Officer


Update on Hawai‘i Health Connector

Posted June 5, 2015

Dear HMSA member,

You may have read news articles today about the winding down of the Hawai‘i Health Connector ( Hawaii Health Connector to end, enrollees to sign up on healthcare.gov ).

Whatever happens with the Hawai‘i Health Connector, we’re here to help you.

If you bought an HMSA plan on the Hawai‘i Health Connector, here’s what you need to know:

  • You’ll have your HMSA plan through the end of the year with no changes in benefits or costs.
  • If you’re getting financial help from the Hawai‘i Health Connector to pay your premium, you’ll continue receiving the subsidy through the end of the year.
  • You can keep your plan by paying your monthly premium as usual.

If you need to buy a health plan, you can come directly to us. Our health plan specialists can help you choose the best option for your needs.

In case you have questions, please call us at 983-7280 on Oahu or 1 (844) 230-0427 toll-free on the Neighbor Islands or the Mainland, Monday to Friday, 8 a.m. to 5 p.m. We’ll do all we can to help.

Sincerely,

Mike Gold
Michael A. Gold
President and Chief Executive Officer


Update on individual Affordable Care Act (ACA) health plans

Posted June 1, 2015

Dear HMSA member,

We recently filed a request with the state Insurance Division to raise premiums for our individual Affordable Care Act (ACA) health plans for 2016. Our request for an average 49.1 percent increase is the highest premium increase we’ve ever asked for. It’ll affect about 3 percent of our membership and will cover the much higher than expected medical costs for these members.

At HMSA, we understand the frustration of rising health care costs. We’re a local company that employs more than 1,600 Hawaii residents. We care about all of our members who are often our family, friends, and our neighbors.

Our decision to ask for this premium increase was truly difficult. We explored every alternative for a smaller premium, but ultimately had to ask for this increase for several important reasons:

  • Almost everyone in Hawaii already has health insurance from their employer, Med-QUEST, or Medicare. The small number of people left without coverage often had serious health conditions. Many of these previously uninsured people purchased our ACA plans.
  • ACA plans began in 2014 and are still new. This is the first time we’ve been able to price these plans using actual claims and health information from these members. We’ve learned many of these members are using substantially more medical services and prescription drugs than we expected. Now we have a much clearer understanding of the true cost of caring for these members.
  • This year, several thousand members from the Compact of Free Association (COFA) community purchased individual ACA health plans from HMSA. These members came to us from the state Med-QUEST program and we’re honored to serve them. However, many of these members have conditions that will likely require intensive medical services and expensive prescription drugs.

The ACA has helped thousands of Hawaii residents get health coverage. That’s good for the well-being of our state. But it comes with a price that we’re seeing now.

We’re not alone in asking for a large individual ACA plan rate increase. Other health plans around the country are reporting premium requests as high as 51 percent, as you’ll see in this CBS News story.

It’s important to remember that if you receive your health plan through your employer, an HMSA Akamai Advantage plan, or a pre-ACA health plan (also called a grandmothered or grandfathered plan), this premium increase won’t affect you.

If you have an ACA plan, your premium won’t change this year. The new premium won’t start until 2016.

I know this is a lot of information to take in. As always, we’re here to answer your questions. You can visit an HMSA Center or office, or call us at 983-7280 on Oahu, or 1 (844) 230-0427 toll-free on the Neighbor Islands, Monday through Friday from 8 a.m. to 5 p.m.

Thank you for choosing HMSA. Serving you is our privilege.

Sincerely,

Mike Gold
Michael A. Gold
President and Chief Executive Officer


Update on Hawai‘i Health Connector

Posted May 14, 2015

Dear HMSA member,

You’ve probably read news stories that say the future of the Hawai‘i Health Connector is uncertain. Whatever happens with the Hawai‘i Health Connector, we’re here to help you.

If you bought an HMSA plan on the Hawai‘i Health Connector, here’s what you need to know:

  • You will have HMSA coverage through the end of the year with no changes in benefits or costs.
  • If you’re getting financial help from the Hawai‘i Health Connector to pay your premium, you will continue receiving the subsidy through the end of the year.
  • You can keep your coverage by paying your monthly premium as usual.

If you have any questions, please call us at 983-7280 on Oahu or 1 (844) 230-0427 toll-free on the Neighbor Islands or the Mainland, Monday to Friday, from 8 a.m. to 5 p.m. We’ll do all we can to help.

Sincerely,

Mike Gold
Michael A. Gold
President and Chief Executive Officer


Update about the Premera cyber attack

Posted April 20, 2015

Dear HMSA member,

We’ve started mailing letters to about 14,000 people who are or were HMSA members and about 300 providers who could be affected by the cyber attack against Premera Blue Cross in Washington state. No data was stolen from HMSA and our systems weren’t involved in the attack.

If you’re affected, you’ll get a letter from me about Premera in a few days. It has information on free services from Premera that can help keep your personal information safe.

If you don’t receive a letter from me about Premera soon, that means you’re not affected.

Click here to read my letter to members and here for my letter to providers.

Free identity theft protection and credit monitoring

We want to help people protect their information. I’m urging affected members and providers to enroll in two years of free identity theft protection services and credit repair from Premera. These services include:

  • Daily credit monitoring and alerts when new accounts are opened in their name
  • An Experian credit report to look for signs of fraud
  • $1 million identity theft insurance coverage
  • A fraud resolution agent who will work closely with them to resolve identity issues

Members can enroll in these services online at premeraupdate.com at no cost. Premera is paying for all services. In addition, Premera will send its own notification letter soon.

Affected information

These members could be affected because they saw a doctor, visited a hospital, or had medical services in Washington or Alaska since 2002. Or their doctor ordered labs or medical equipment for them from these states.

Affected providers cared for a Premera member at some point since 2002.

Premera said that exposed information could include names, dates of birth, email and mailing addresses, telephone numbers, Social Security numbers, HMSA membership numbers, bank information, and claims information, including clinical information going back to 2002.

However, we think it’s highly unlikely that our members’ Social Security number, email, telephone number, or financial information was accessed. As a practice, we do NOT share that information about our members.

HMSA cyber security

We’re doing everything we can to stay ahead of threats to member privacy:

  • We have a sophisticated security system with many layers of protection and all HMSA employees are trained on how to safeguard member information.
  • We always encrypt member information when it’s transmitted electronically. And we continually scan and monitor our databases for suspicious activity.
  • We regularly evaluate our security policies and we’re working with leading experts to evaluate our safeguards to protect member information.
  • We regularly review the security of our partners and vendors.

In light of the Premera and Anthem hacks, we’re taking an even harder look at HMSA’s security controls. We’re enhancing our layers of security and have extended monitoring of our systems.

I’m truly sorry that the Premera cyber attack may have affected our community. As a board member of the Blue Cross and Blue Shield Association I’m advocating for the strongest security policies at our BCBSA partner health plans.

HMSA phone line

We want to help you during a frustrating time and have set up a dedicated phone line to answer questions about Premera: 948-6404 on Oahu or 1 (800) 459-3963 toll-free on the Neighbor Islands or the Mainland. The phone line is open Monday to Friday, 8 a.m. to 5 p.m. Hawaii time.

Sincerely,

Mike Gold
Michael A. Gold
President and Chief Executive Officer


Information about the Premera cyber attack

Posted March 20, 2015

Dear HMSA member,

We’ve learned from Premera Blue Cross in Washington state that some current and former HMSA members have been affected by the recent cyber attack on Premera’s database. No information was stolen from HMSA and our systems weren’t involved.

These are members living in Hawaii and other places who received medical or hospital services in Washington state or Alaska anytime since 2002. Or a member’s doctor ordered labs or medical equipment on their behalf from the Mainland since 2002.

I’m very concerned about this situation and have told our team to work carefully but quickly to validate the number of affected current and former HMSA members and determine their names and what personal information was accessed. We’ll mail affected members a notification letter as soon as our information is validated. Premera will send its own notification letter after ours.

Premera has said hackers may have accessed personal information such as member names, dates of birth, email and mailing addresses, telephone numbers, Social Security numbers, member identification numbers, bank account information, and claims information, including clinical information in Premera’s systems from up to 11 million individuals, providers, and businesses going back to 2002.

I’d like you to know that as a practice, we don’t share our members’ Social Security numbers, email or street addresses, telephone numbers, medical or financial information, or other personal information.

HMSA security

Protecting your information is a top priority and we’re doing everything we can to stay ahead of threats to member privacy:

  • We have a sophisticated, multi-tiered security system and all HMSA employees are trained on how to safeguard member information.
  • We always encrypt member information when it’s transmitted electronically and we continuously scan and monitor our databases for suspicious activity.
  • We regularly evaluate our security policies and in light of recent events, we’re working with leading experts to add additional safeguards that protect member information. And we regularly review the security of our partners and vendors to be vigilant for you.

Free identity protection and credit monitoring

Premera is offering two years of free identity protection and credit monitoring services to anyone who’s concerned they could be affected. You can sign up today at premeraupdate.com. You don’t have to wait for our notification letter or Premera’s.

If you think you could be affected, I encourage you to enroll in these services for peace of mind.

In addition, Premera has a hotline with more resources: 1 (800) 768-5817 toll-free. It’s open Monday to Friday, 2 a.m. to 5 p.m. Hawaii time.

Premera won’t email you or make unsolicited phone calls to you regarding this incident. Please be on the alert if you are contacted and asked to provide personal information by anyone saying they’re from Premera.

HMSA phone line

I know this can be a frustrating situation. To best serve you and answer your questions, we’ve set up a dedicated Premera phone line: (808) 948-6404 on Oahu or 1 (800) 459-3963 toll-free on the Neighbor Islands or the Mainland. The phone line is open Monday to Friday, 8 a.m. to 5 p.m. Hawaii time.

This is a quickly changing situation and I’ll be sure to keep you updated as we receive new information.

Sincerely,

Mike Gold
Michael A. Gold
President and Chief Executive Officer


HMSA contacts members affected by Anthem cyber attack

Posted March 5, 2015

Dear HMSA member,

We’ve started mailing letters to our 18,000 current and former members who are affected by the Anthem cyber attack. If you’re affected, you’ll receive my letter in a few days. It has information on free services from Anthem that can help keep your personal information safe.

You can click here to read my letter to affected people who are or were HMSA members.

You’re not affected if you don’t receive a letter from me about Anthem soon.

Affected information

Based on information from Anthem, we do NOT think our members’ Social Security numbers, email or street addresses, telephone numbers, or medical or financial information were accessed. As a practice, we don’t share this information.

The only information that Anthem has for affected HMSA members would have been provided by a doctor or hospital in an Anthem state that cared for an HMSA member. Anthem operates Blue Cross and Blue Shield health plans in California, Colorado, Connecticut, Georgia, Indiana, Kentucky, Maine, Missouri, Nevada, New Hampshire, New York, Ohio, Virginia, and Wisconsin.

It’s likely that Anthem kept HMSA member names, dates of birth, the cities and states where they live, and parts of their HMSA membership number after Anthem processed their out-of-state medical or hospital claims.

Protections for affected current and former members

If you’re affected, Anthem has signed you up for two years of free identity theft repair services for your security and peace of mind. Affected members won’t have to take any action to get the following services:

  • Identity Theft Repair Assistance: If you’re a victim of fraud, an investigator will do the work to recover financial losses, restore your credit, and ensure your identity is returned to its proper condition. This assistance will cover any fraud that has occurred since the incident first began.
  • Child Identity Protection: Child-specific identity protection services will also be offered to any members with children.
  • Detect & Repair Child ID Theft Program. This service actively scans databases to find out if thieves are using your child’s Social Security number. If fraud is found, an investigator conducts a full inquiry and completely repairs your child’s identity.

In addition, Anthem is offering affected current and former HMSA members two years of free credit monitoring. Affected members should visit AnthemFacts.com to enroll or call 1 (877) 263-7995 toll-free for these services.

While we don’t believe our members’ financial information was accessed during the cyber attack, I urge affected members to enroll in these services for peace of mind.

HMSA hotline

I know this is a complicated situation. If you have any questions, call our hotline at (808) 948-6699 on Oahu or 1 (800) 432-6633 toll-free on the Neighbor Islands and the Mainland. TTY users can call 711. The hotline is open Monday to Friday from 8 a.m. to 5 p.m., and Saturdays in March from 8 a.m. to 2 p.m., Hawaii standard time.

Sincerely,

Mike Gold
Michael A. Gold
President and Chief Executive Officer


HMSA members affected by Anthem cyber attack

Posted February 23, 2015

Aloha,

According to information we received from Anthem, approximately 18,000 current and former HMSA members had some personal information accessed during the cyber attack on Anthem. That number could increase as we try to process about 2,000 unknown names in Anthem’s file to determine if they are or were HMSA members. The data stolen from Anthem was for a 10-year period from 2004 to 2014.

I’m deeply concerned about the cyber attack and the impact on HMSA’s members. We’re sending letters to current and former members who are affected. Anthem is also sending affected HMSA members a letter over the next few months.

What personal information was accessed

As a practice, HMSA doesn’t share our members’ Social Security numbers, email or street addresses, telephone numbers, medical or financial information, or other private information. The only information that Anthem has on HMSA members would have been provided by a doctor or hospital in an Anthem state that cared for an HMSA member.

This would include those members’ names, dates of birth, the cities and states where they live, and part of their HMSA membership number after it processed out-of-state medical or hospital services.

How to know if you could be affected

If you had services in the last 10 years in states that Anthem serves or had an Anthem health plan during that time, your information could have been accessed. Anthem operates Blue Cross and Blue Shield health plans in California, Colorado, Connecticut, Georgia, Indiana, Kentucky, Maine, Missouri, Nevada, New Hampshire, New York, Ohio, Virginia, and Wisconsin. Click here to learn more about the Blue Cross and Blue Shield system.

If you didn’t have services in one of these states or weren’t covered under an Anthem plan, you shouldn’t have anything to worry about.

HMSA hotline

HMSA is reviewing the data provided by Anthem of affected current and former members. As soon as that careful process is completed, which could be as early as the beginning of next week, we’ll be able to confirm which of our current and former members are affected by the cyber attack on Anthem.

If you have questions about this situation, HMSA has set up a telephone hotline at (808) 948-6699 on Oahu or 1 (800) 432-6633 toll-free on the Neighbor Islands and the Mainland. TTY users can call 711. The hotline is open from 8 a.m. to 5 p.m., Monday to Friday.

You have my promise that we’ll keep you updated as quickly and thoroughly as we can.

Sincerely,

Mike Gold
Michael A. Gold
President and Chief Executive Officer


Anthem offers credit monitoring for HMSA members

Posted February 13, 2015

Dear HMSA member,

I have a new development to share with you about the cyber attack against Anthem, Inc., a Blue Cross and Blue Shield plan that serves residents in 14 states.

As I mentioned last week, it’s possible that the personal information of some HMSA members who received medical or hospital services in one of the states that Anthem serves was accessed in the attack: California, Colorado, Connecticut, Georgia, Indiana, Kentucky, Maine, Missouri, Nevada, New Hampshire, New York, Ohio, Virginia, or Wisconsin.

Because of that, I’m pleased to report that Anthem is now offering HMSA members the opportunity enroll in two years of free credit monitoring and identity protection at AnthemFacts.com. These services include:

  • Identity repair assistance.
  • Credit monitoring.
  • Child identity protection.

We’re working with Anthem and the Blue Cross and Blue Shield Association to identify HMSA members affected by the cyber attack. If you’re concerned that you might be affected, please enroll in free credit monitoring and identity protection services at AnthemFacts.com for your peace of mind.

Anthem’s free service starts today and will continue through February 2017. Members can enroll at any time during that period.

If you’ve been affected, Anthem will contact you with a letter delivered by the U.S. Postal Service (USPS) in the coming weeks. Anthem is not calling members regarding the cyber attack and is not asking for credit card information or Social Security numbers over the phone.

This is a complicated and quickly changing situation. We’ll update you with new information as we receive it.

If you have questions, don’t hesitate to call us at (808) 948-6079 on Oahu or 1 (800) 776-4672 toll-free on the Neighbor Islands or the Mainland. TTY users can call 711.

Sincerely,

Mike Gold
Michael A. Gold
President and Chief Executive Officer


Information about Anthem cyber attack

Posted February 6, 2015

Dear HMSA Member,

I’m sure you’re aware of the national news story that was reported on February 5 about the cyber attack against Anthem Inc., a Blue Cross and Blue Shield plan that serves residents in 14 states. Attackers accessed names, birthdays, medical IDs, Social Security numbers, street and email addresses, and employment information from millions of current and former Anthem members. No credit card or medical information has been reported stolen at this point in the investigation.

There’s a possibility that some HMSA members may be affected. We’re working with Anthem and the Blue Cross and Blue Shield Association to identify these members. You could be affected if you’ve received medical or hospital services in California, Colorado, Connecticut, Georgia, Indiana, Kentucky, Maine, Missouri, Nevada, New Hampshire, New York, Ohio, Virginia, or Wisconsin.

It’s possible that not every member who’s received services in these states will be affected. Anthem will notify you directly by letter if your data has been accessed. In addition, you can go to AnthemFacts.com for the latest information or call the company’s toll-free number at 1 (877) 263-7995.

It’s very important to be careful about how you share your personal information. Internet scams have already emerged in the wake of the Anthem cyber-attack. Never give your personal information to anyone you don’t trust, particularly if they call or email you.

We know this is causing a great deal of anxiety and are monitoring the situation closely. We’ll share updated information as we receive it, so check this webpage regularly.

If you have questions, don’t hesitate to call us at (808) 948-6079 on Oahu or 1 (800) 776-4672 toll-free on the Neighbor Islands or the Mainland. TTY users can call 711.

Sincerely,

Mike Gold
Michael A. Gold
President and Chief Executive Officer

About the Blue Cross and Blue Shield system

  • HMSA works with Anthem to administer certain aspects of your health plan. Some of our customers who received health care services in the past 10 years in any of the areas that Anthem’s Blue Cross and Blue Shield companies serve may have been affected by a recent cyber-attack on Anthem.
  • That’s because 37 independent, locally operated companies across the United States, including Anthem and HMSA, form the Blue Cross and Blue Shield system. This affiliation enables Blue Cross and Blue Shield members to get the high-quality, affordable health care they need wherever they are. HMSA’s systems were not affected.