Alert!

Update on HMSA operations related to Iselle. Learn more.

How to Update Your Address with HMSA

We appreciate you letting us know when your address changes. Click the link below that matches your plan type for instructions.

If you don’t see your plan or if you aren’t sure of the type of plan you have, please call HMSA Customer Relations and we will assist you.

Note: Only the subscriber may change an address on an HMSA plan.


Members who have an HMSA plan through an employer

Some employers or groups don’t allow you to report address changes to HMSA, so please check with them first.

If your employer or group allows you to update your address directly with HMSA:

  • Update your address on My Account. My Account gives you access to certain plan information and allows you to perform certain online requests.
  • Mail your request to Membership Services,
    P.O. Box 860,
    Honolulu, HI 96808.
  • Call HMSA Customer Relations.

Note: Mailed requests must include your name, subscriber number from your HMSA membership card, your old and new addresses, and your signature.

EUTF plan members

If you’re an EUTF plan member who’s currently employed, submit your request to your department’s personnel officer.

If you’re an EUTF plan member who’s retired, submit your request to EUTF:

  • By phone: Call 808-586-7390 on Oahu or 1-800-295-0089 toll-free.
  • In person: Request the change in person at City Financial Tower, 201 Merchant St., #1520, in Downtown Honolulu.
  • By mail or fax: Mail your request to Employer-Union Trust Fund, P.O. Box 2121, Honolulu, HI 96805-2121, or fax it to 808-586-2161 on Oahu. The request must include your name, old and new addresses, Social Security number, and signature.
  • By email: Send an email to eutf@hawaii.gov. The request must include your name, old and new addresses, and the last four digits of your Social Security number.

65C Plus (Cost) and Akamai Advantage members

Submit your request in writing via mail or fax to:

HMSA
Attn: Membership-6
P.O. Box 860
Honolulu, HI 96808

Fax: 808-948-6614 on Oahu

The request must include:

  • Your name.
  • Subscriber number from your HMSA membership card.
  • Old and new addresses.
  • Your signature.

Individual plan members

Submit your request to HMSA:

  • Update your address on My Account. My Account gives you access to certain plan information and allows you to perform certain online requests.
  • Mail your request to Membership Services,
    P.O. Box 860,
    Honolulu, HI 96808.
  • Call HMSA Customer Relations.

Note: Mailed requests must include your name, subscriber number from your HMSA membership card, your old and new addresses, and your signature.