Deceased Members

Employer-sponsored group plans

In the case of a deceased member, the employer group sponsoring the plan must be notified to remove the deceased member’s name from the plan.

Individual plans

If the deceased member had an individual plan (coverage that isn’t obtained through an employer or group), HMSA must be notified to cancel or remove the member from the individual plan.

If you’re responsible for the estate of a deceased person who had an individual plan, you’ll need to contact HMSA to:

  • Cancel the deceased person’s membership and request billing to stop.
  • Request refund of premiums.
  • Request that a benefit check be reissued.
  • Ask about the status of a claim or claims.

If you’re responsible for the estate of a deceased person who had an employer-sponsored group plan, you’ll need to contact HMSA to:

  • Request that a benefit check be reissued.
  • Ask about the status of a claim or claims.

If you’re responsible for the estate of a deceased person and you contact HMSA regarding the deceased person’s HMSA membership for information, such as claims or medical records, you may be asked to provide proper documentation showing that HMSA can release the requested information to you.