HMSA wants to help you understand why your claim was not paid. If you received a
message on your Report to Member saying a claim was denied, follow the steps below.
Click continue to get more information.
Does it say BLUECARD on the top right corner? (See 1)
Select the prefix (letter) of your subscriber number. (See 2)
Enter the message code. (See 3)
Get detailed information on the Message Code.
There are currently no additional messages for your plan type.
Message code not found. Please check to make sure all information
is entered correctly.
No additional information is available online. If you need
further assistance, please contact us:
If you wish to dispute a determination by HMSA, you may request an appeal.
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