Report to Member Message Codes

HMSA wants to help you understand why your claim was not paid. If you received a message on your Report to Member saying a claim was denied, follow the steps below. Click continue to get more information.

Step 1

Does it say BLUECARD on the top right corner? (See 1)

Yes
No

Step 2

Select the prefix (letter) of your subscriber number. (See 2)

Step 3

Enter the message code. (See 3)

Step 4

Get detailed information on the Message Code.

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Your Results

Message Code

Explanation

There are currently no additional messages for your plan type.

Message code not found. Please check to make sure all information is entered correctly.

No additional information is available online. If you need further assistance, please contact us:

By secure email.
By phone.
In person.

If you wish to dispute a determination by HMSA, you may request an appeal.

New RTM | New RTM Code Done