By Phone
HMSA Customer Service representatives are available 8 a.m. to 5 p.m., Monday through
Friday, unless otherwise noted.
Please note that if you need information on last year’s drug copayments, you may
obtain 2012 drug claim information by calling Express Scripts (formerly Medco) at
1 (866) 544-6765 toll-free. As HMSA’s former pharmacy benefit manager, Express Scripts
can assist you and can mail you a summary of your 2012 pharmacy copayments.
(Phone numbers with three-digit codes 800, 855, 866, 877, and 888 are toll-free.)
Oahu
|
Customer Service
|
|
|
Group/Individual PPO
|
(808) 948-6111
|
|
Federal Employees
|
(808) 948-6499
|
|
EUTF (7 a.m. to 7 p.m., Monday through Friday)
|
(808) 948-6499
|
|
All Other State and County Employees
|
(808) 948-6499
|
|
Queen's Health Care Plan (effective 1/1/13, 8 a.m. to 5 p.m., Monday through Friday)
|
(808) 948-6161
|
|
HMO/Health Plan Hawaii Plans
|
(808) 948-6372
|
|
Blue Cross and Blue Shield Federal Employee Program
|
(808) 948-6281
|
|
QUEST (24 hours a day, seven days a week, including holidays)
|
(808) 948-6486
|
|
Medicare Programs – Akamai Advantage & 65C Plus (8 a.m. to 8 p.m., seven
days a week, including holidays)
|
(808) 948-6000
|
|
BlueCard/National Accounts/Out-of-State Claims
|
(808) 948-6280
|
|
Text Telephone (TTY)
|
(808) 948-6222 or 711
|
|
Individual Plan Billing
|
(808) 948-6140
|
|
Member Inquiries
|
1 (800) 776-4672
|
|
Other Assistance
|
|
Compliance & Ethics Hotline (Confidential)
|
1 (800) 749-4672
|
|
Privacy and Security Incident Hotline (Confidential)
|
1 (800) 749-4672
|
|
Fraud Hotline (Confidential)
|
(808) 948-5166
|
|
HMSA Well-Being Connect Support
|
1 (855) 329-5461
|
|
HMSA’s Online Care Support (24 hours a day, seven days a week)
|
(808) 948-6013
|
|
Employment Office
|
(808) 948-5588
|
|
Island Scene Magazine
|
(808) 948-6839
|
|
Corporate Telephone Operator
|
(808) 948-5110
|
Neighbor Islands
|
Island
|
|
|
Hilo, Hawaii
|
(808) 935-5441
|
|
Kailua-Kona, Hawaii
|
(808) 329-5291
|
|
Kauai
|
(808) 245-3393
|
|
Lanai
|
1 (800) 639-4672
|
|
Maui
|
(808) 871-6295
|
|
Molokai
|
1 (800) 639-4672
|
|
Customer Service
|
|
|
Blue Cross and Blue Shield Federal Employee Program
|
1 (800) 966-6198
|
|
QUEST (24 hours a day, seven days a week, including holidays)
|
1 (800) 440-0640
|
|
BlueCard/National Accounts/Out-of-State Claims
|
1 (800) 648-3190
|
|
Dental Services
|
(808) 948-6440
1 (800) 792-4672
|
|
Individual Plan Billing
|
1 (800) 782-4672
|
|
Member Inquiries
|
1 (800) 776-4672
|
|
Text Telephone (TTY)
|
1 (877) 298-4672 or 711
|
|
Other Assistance
|
|
Compliance & Ethics Hotline (Confidential)
|
1 (800) 749-4672
|
|
Privacy and Security Incident Hotline (Confidential)
|
1 (800) 749-4672
|
|
Fraud Hotline (Confidential)
|
1 (888) 398-6445
|
|
HMSA Well-Being Connect Support
|
1 (855) 329-5461
|
|
HMSA’s Online Care Support (24 hours a day, seven days a week)
|
1 (866) 939-6013
|
