HMSA Customer Service phone representatives are available from 8 a.m. to 5 p.m.,
Monday through Friday, unless otherwise noted. Representatives
are also available in person from 8 a.m. to 4 p.m., Monday through Friday. For detailed
contact information, see tabbed sections.
Please note that if you need information on last year’s drug copayments, you may
obtain 2012 drug claim information by calling Express Scripts (formerly Medco) at
1 (866) 544-6765 toll-free. As HMSA’s former pharmacy benefit manager, Express Scripts
can assist you and can mail you a summary of your 2012 pharmacy copayments.
