Contact Us

We’re here to help in any way we can. Whether you need the mailing address for your payments or want to discuss a bill in person, we have many convenient ways to help.

By phone

Customer representatives are available Monday through Friday from 8 a.m. to 5 p.m, unless otherwise stated. Phone numbers with area codes 800, 855, 866, 877, and 888 are toll-free.

Holiday schedule

I'm looking for insurance

Oahu Neighbor Islands
Individual plans 808-948-5555 1-800-620-4672
Medicare – Akamai Advantage

Monday - Sunday: 8 a.m. - 8 p.m., including holidays (except Thanksgiving and Christmas Day)

808-948-5555 1-800-620-4672
QUEST

Monday - Sunday: 24 hours a day, including holidays

808-948-6486 1-800-440-0640

I'm already an HMSA member

Oahu Neighbor Islands
Member inquiries 808-948-6079 1-800-776-4672
TTY 711 711
Individual plan billing 808-948-6140 1-800-782-4672
BlueCard/national accounts/out-of-state claims 808-948-6280 1-800-648-3190

Plans

PPO - Group and individual 808-948-6111 1-800-776-4672
HMO - Health Plan Hawaii 808-948-6372 1-800-776-4672
Medicare Programs – Akamai Advantage

Monday - Sunday: 8 a.m. - 8 p.m., including holidays (except Thanksgiving and Christmas Day)

808-948-6000 1-800-660-4672
QUEST

Monday - Sunday: 24 hours a day, including holidays

808-948-6486 1-800-440-0640
Dental 808-948-6440 1-800-792-4672

Groups

Federal employees 808-948-6499 1-800-776-4672
EUTF employees

Monday - Friday: 7 a.m. to 7 p.m.

808-948-6499 1-800-776-4672
All other state and county employees 808-948-6499 1-800-776-4672
Blue Cross and Blue Shield Federal Employee Program 808-948-6281 1-800-966-6198
Queen's Health Care Plan employees

Monday - Friday: 8 a.m. to 5 p.m.

808-948-6161

Wellness programs

HMSA Well-Being Connect support 1-855-329-5461 1-855-329-5461
HMSA’s Online Care support

Monday - Sunday: 24 hours a day

808-948-6013 1-866-939-6013

I'm looking for information, but don't know where to start

Oahu 808-948-6111
Hilo, Hawaii 808-935-5441
Kailua-Kona 808-329-5291
Kauai 808-245-3393
Lanai 1-800-639-4672
Maui 808-871-6295
Molokai 1-800-639-4672

I'm looking for a job

Employment office 808-948-5588

I need to report an incident

  Oahu Neighbor Islands
Compliance & Ethics hotline (Confidential) 1-800-749-4672 1-800-749-4672
Privacy and security incident hotline (Confidential) 1-800-749-4672 1-800-749-4672
Fraud hotline (Confidential) 808-948-5166 1-888-398-6445

In person

HMSA is always there for you, and now more than ever with our new HMSA Centers @ Honolulu, Pearl City, and Hilo. The friendly, knowledgeable staff can help you navigate health care reform, shop for a health plan, pay your bills, and discover more about your general health and well-being.

HMSA Headquarters

HMSA Center @ Honolulu

HMSA Building
818 Keeaumoku St.
Honolulu, HI 96814
Get directions


Monday - Saturday: 8 a.m. - 6 p.m.
Holiday schedule

HMSA Center Pearl City location

HMSA Center @ Pearl City

Pearl City Gateway
1132 Kuala St., Suite 400
Pearl City, HI 96782
Get directions

Monday - Saturday: 9 a.m. - 7 p.m.
Holiday schedule

HMSA Center Hilo location

HMSA Center @ Hilo

Waiakea Center
303A E. Makaala St.
Hilo, HI 96720
Get directions

Monday - Saturday: 9 a.m. - 7 p.m.
Holiday schedule

kona office

Kailua-Kona Office

75-1029 Henry St., Suite 301
Kailua-Kona, HI 96740
Get directions

Monday - Friday: 8 a.m. - 4 p.m.
Holiday schedule

kauai location

Kauai Office

4366 Kukui Grove St., Suite 103
Lihue, HI 96766
Get directions

Monday - Friday: 8 a.m. - 4 p.m.
Holiday schedule

maui office

Maui Office

33 Lono Ave., Suite 350
Kahului, HI 96732
Get directions

Monday - Friday: 8 a.m. - 4 p.m.
Holiday schedule


By mail

HMSA
P.O. Box 860
Honolulu, HI 96808

Appeals

HMSA
Attn: Appeals coordinator
P.O. Box 1958
Honolulu, HI 96805-1958

Claims

Medical and physician claims (HCFA 1500)
P.O. Box 44500
Honolulu, HI 96804-4500

Dental claims
P.O. Box 1320
Honolulu, HI 96807-1320

Drug claims
P.O. Box 13400
Honolulu, HI 96801-3400

Hospital claims (UB-92)
P.O. Box 32700
Honolulu, HI 96803-2700

Holiday Schedule

Our call center will be closed on these dates in observance of the holiday. Hope you enjoy the day with your family and friends.

New Year’s Day
January 1

Martin Luther King Jr. Day
Third Monday in January

Presidents’ Day
Third Monday in February

Memorial Day
Last Monday in May

Independence Day
July 4

Labor Day
First Monday in September

Veterans’ Day
November 11

Thanksgiving Day
Fourth Thursday in November

Christmas Day
December 25

Holiday Schedule

New Year's Day
January 1

Martin Luther King Jr. Day*
Third Monday in January

Presidents’ Day*
Third Monday in February

Memorial Day
Last Monday in May

Independence Day
July 4

Labor Day
First Monday in September

Veterans’ Day*
November 11

Thanksgiving Day
Fourth Thursday in November

Christmas Day
December 25


* Our HMSA Centers are open from 9 a.m. to 2 p.m.